The 2-Minute Rule for Telus technical support

The 2-Minute Rule for Telus technical support

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and around the billing side, that’s all the more horrendous! Requested a new cellphone as my deal was up for renewal on-line was imagined to get $a hundred credit history by no means showed up despatched the telephone by using mail the way they advised me to copyright Put up and acquired it. I received a text concept saying they acquired it and my credit will likely be on my Monthly bill, but still my Invoice came and they however charge me for it. Once i named. They had the audacity to state the cellphone wasn’t the phone they have been anticipating?! What other cellphone could it are already? It was their cellular phone they sent me two yrs in the past?! Together with the bring it back software?! They informed me they might look into it and e mail me back again in no way received an e-mail. They called me back and we’re seeking to say it was a technical trouble with my telephone the same agent that's imagined to have looked after me?

Those people brokers Operating versus Telus Advantages, as opposed to maintaining the aged loyal customers they make them disappear to search for other supplier

Nevertheless, the ideal just transpired. Soon after speaking to Telus enterprise, I was not happy with the plan offered and questioned to get tranferred into the LOYALTY dept. She altered the price of the data program but greater the cost of the phone for your Web of -$one. WHAT A JOKE!!!

I called Telus CS at 8.55AM Mountain time they usually hanged up on me, indicating which i should simply call during "standard Workplace several hours". Is this for true?

I remaining Rogers to come to Telus mainly because I believed in the Telus technical support promise of higher service and reasonable therapy, but this expertise continues to be anything but.

You can then receive a text information once the agent responds, and you can stick to up at your earliest ease.

If my problems will not be dealt with, I is going to be pressured to escalate this further, which includes to your Business office on the President, the media, and the higher Business Bureau.

• I spoke to numerous brokers, which include Maria and Regal, who couldn't offer clarity or escalate my scenario as requested.

Fixed discussions will probably be closed and saved for ninety days, and may be accessed during the Information Centre throughout the My TELUS app. 

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@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time plus they hanged up on me, indicating that I need to simply call through "normal Office environment hours". Is that this for genuine?

The Television sign is shed considering that Friday, September twenty seventh plus the technician who confirmed up yesterday,  September 30th could not resolve the challenge right after altering the TV cable box and cable. I had been knowledgeable that the online market place Modem should be adjusted much too, but he did not have it.

I'd some small difficulties but I had Completely no idea how to repair them. Then, my co-worker suggested me of the service. Your staff members ended up exceptionally affected person and helpful! Owing to all of these!

The TELUS crew acknowledges that our work spans several Territories and Treaty places and we've been grateful for the standard Knowledge Keepers and Elders who will be with us currently, those who have gone just before us and the youth that encourage us.